Refund policy
Last updated: October 8, 2026
The short version
- 30-day money-back guarantee on your first order. Not in love with it? Email us within 30 days of delivery and we'll refund you in full. Opened tin? That's fine. Nothing to send back.
- Subscription renewals: skip, pause or cancel anytime in your account before your next renewal date. One click, no call.
- Damaged, wrong or lost order? We replace it or refund it, free.
Our 30-day money-back guarantee
Your first Gabi order (The Single Tin or The Starter Kit) is covered by our 30-day money-back guarantee. If Gabi isn't for you, email us at hello@gabisuperfoods.com within 30 days of delivery with your order number. We'll refund everything you paid for that first order, shipping included, to your original payment method.
You don't need to return anything. Food can't be resold, so keep it, share it or compost it.
The guarantee applies to your first order, once per customer and per household. A refund under the guarantee doesn't cancel your subscription on its own: cancel it in your account, or ask us in the same email and we'll do it for you.
Subscription renewals
We email you 3 days before every renewal charge, so you can skip, pause or cancel in time (see our Subscription Policy).
- Charged for a renewal you didn't want? Email us before it ships and we'll cancel that order and refund it in full.
- Already shipped? Renewals that have shipped can't be refunded, unless they arrive damaged, defective or wrong (see below). You can still cancel so it doesn't happen again.
Damaged, defective or wrong items
If your order arrives damaged or defective, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or refund you in full, your choice. No need to return anything.
Lost parcels
If your tracking hasn't moved for 10 days, or your order still hasn't arrived 30 days after it shipped, email us. We'll reship it for free or refund it in full.
How refunds are paid
Approved refunds go back to your original payment method within 5 business days. Your bank may need another 5 to 10 business days to show it.
Your legal rights
This policy adds to your rights under the law where you live. It never replaces them.
- United Kingdom and European Union: you can cancel your order within 14 days of receiving it, without giving a reason. This right doesn't apply to a tin once its seal has been opened, for health and hygiene reasons; your first order stays covered by our 30-day guarantee even when opened. To cancel, email us: we'll tell you whether to send the unopened goods back or keep them, and refund you within 14 days. Your rights for faulty goods (Consumer Rights Act 2015 in the UK, legal guarantee of conformity in the EU) are not affected.
- Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- Everywhere else, including the United States and Canada: nothing in this policy limits any right you have under the consumer protection laws where you live.
Questions?
Email hello@gabisuperfoods.com. We reply within 1 business day (Monday to Friday). Please don't post anything to our business address without emailing us first: it doesn't accept returns.